BT market their Business Plan Tariff implying that customers will make large savings on their call costs. In our opinion, the BT Business Plan is a clever piece of marketing. Their capped rates for calls seem very attractive but our research has indicated that many business customers will see an increase in their Landline Call Charges as a result. We find that the majority of calls are less than 2 minutes hence the cap never comes into play, however BT's minimum call charges or setup charges do and mean that many of your short calls, ie hung up at auto attendant or voicemail, get charged for. It may only be pennies but when multiplied by thousands of calls.....